Founders
Ben Burton
Co-Founder & CEO
From a young age he loved to ‘make inventions’ in the backyard. When he grew up, he studied Commerce & Law at Melbourne Uni – and then found himself working ‘real jobs’ for 17 years.
Ben held leadership positions in both the telecommunications and insurance sectors, where he was responsible for the design and implementation of service solutions that blend the best of human and digital capabilities.
He also has a couple of Real Estate investments; he believes there is a big opportunity in property management to use digital innovation to speed up issue resolution and remove communication bottlenecks.
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Dominik Chmielewski
Co-Founder & CTO / COO
Dom has 20+ years’ experience in UI/UX within telco and IT sectors and has worked across a broad range of business areas.
Most recently, Dom has worked on conversational AIs to enable natural language experiences and specialises in low-code/no-code automation.
He’s passionate about the creative and innovative use of technology to enrich and simplify the mundane stuff we have to deal with day-to-day.
With a bit of a creative streak, Dom enjoys design and making experiences looks great!
Team
Hannah Patan
Head of Customer Care
Hannah began her career as a customer support representative for tech companies. Soon after, she was promoted to Product Trainer, where she taught new staff how to handle clients properly over the phone.
She learned to relate to people and calmly cope with those who were frustrated. Knowing how to prioritize and communicate with empathy while intuitively understanding where the other person is coming from.
As the pandemic rose, she decided to put her 8 years of office experience to good use by joining the Rental Heroes team.
Hannah continues to learn, improve, and contribute with and for the team, with the goal of forming an empowered customer service team.
Imogen Wilson
Customer Success Manager
Coming from the UK, Imogen joined the team as Customer Success Manager. As well as managing our in-life customer relationships, Imogen is studying a Bachelor of Business. Her role at Rental Heroes began in January of this year, where she developed knowledge for sales and business development, quickly settling in as one of the team.
Her prior background was hospitality where she grew a love for people, customer service and travel. Being given the opportunity to take on this role at Rental Heroes, Imogen continues to learn and further develop the Customer Success team, growing as an individual as well as within the business, with a little help from our good friend ‘Alex’.
