Wednesday 19 June 2019
Time has flown by…
It all started when Ben and Dom worked together in the telecommunications sector. They are passionate about using technology to help humans connect better. As landlords and tenants, they saw an opportunity - which led to Rental Heroes!
Tenants and landlords cite communication issues as their number one frustration with their property or facility manager. This challenge exists across both residential and commercial property management.
What may surprise you is that when a tenant submits a maintenance request, there are on average 16 manual interactions involved to get the job done. Our solution automates 91% of the interactions related to maintenance requests saving Property Managers on average 14 hours per week manually liaising between parties.
Rental Heroes is an AI driven chatbot that automates communication processes. Users can interact via their channel of choice (including Messenger, SMS, voice) removing the need to download an app.
Tenants enjoy a simple natural language interface for logging jobs – taking on average only 90 seconds. They are kept informed via notifications, in their preferred channel, as resolution progresses. Property Managers receive fewer requests due to tenants being provided with self-help options.
Our solution also helps reduce tenant churn and provides real-time analytics to support asset owners with capital optimisation.
We’re building Rental Heroes as part of the current cohort of the Stockland BlueChilli Accelerator.