Blog Article

Update on Stockland retail pilot

Thursday 10 October 2019

Stockland Wetherill Park shopping centre

We are delighted that Stockland have decided to extend our engagement with Wetherill Park following a successful 8-week pilot across 149 stores.

Some the key results are:

  • Achieved an 81% tenant satisfaction rating following the logging of jobs.

  • Achieved an 89% “usage rate” of the Rental Heroes solution (vs traditional channels).

  • Logged a wide range of jobs across categories that ranged from cleaning requests to blocked-drains to aircon.

  • Continuously optimised the technology – 12 new feature releases and the ongoing tuning of our natural language AI (currently at 98% automation level).

  • Delivered productivity and tenant experience benefits.

We would like to thank the Stockland Centre Team and Executive Team for their ongoing support. We look forward to sharing “what’s coming next” soon.  

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