Wednesday 10 July 2019
Following a successful 7 store pilot (in May), we are now delighted to commence rolling out to all 200 retail stores at Stockland’s Wetherill Park shopping centre. Our contract with Wetherill Park is initially for a 6-week trial period.
This opportunity is very exciting for Rental Heroes as it’s the first time that we deploy our AI-driven chatbot at scale. We’ve completed loads of user and product testing and we are confident that we will impress the Stockland team!
Key milestones to get to this point:
Collaborated extensively with the Stockland team to design a simple and intuitive way to for stores to log and resolve facility and maintenance requests via our chatbot.
Successfully completed a 7-store pilot:
Automated 91% of interactions.
Achieved a 75% “excellent rating” from store tenant users.
Really positive feedback from Stockland’s Facility Management team.
Continuously optimised our Smart Assistant product throughout the 7-store pilot.
Signed our first contract! Legal reviews, risk reviews, insurance, etc.
A big thank you to the very innovative Stockland Wetherill Park team for all your support.
Rental Heroes is open for business!
We are looking for introductions (for a product demo) to either National Asset Management functions or Digital teams within property management and real-estate groups.